I've purchased merchandise online. Now What?
Find our merchandise tent when you arrive, and make sure to have your order number and photo ID ready. While standing in line, please do your best to follow all social distancing rules.
Is there a certain time to pickup my order?
Please come to our tent when you arrive and we will have your order already pulled and waiting on you.
Do I need to show identification to pickup my order?
Yes, please bring your photo ID that matches the name on your order.
Can I have my order shipped instead of picking up at the concert?
No, all orders on this site cannot be shipped. They are designed for in person pickup only. If you wish to have something shipped, please visit our main Casting Crowns web store at www.castingcrownsonline.com.
What if I forget to pre-order for my concert?
No problem, we will offer the same items on this web store in person. However, the offer of a 10% discount and free cinch bag won't apply unless you order online.
When does the pre-order window end for each concert?
You can pre-order on this website up until midnight the day before the day of the concert. After that, items are available for purchase at our merchandise tent.